Refund Policy

Last updated: March 2026

1. Overview

At NextGen Web Solutions ("we", "our", or "us"), we strive to deliver high-quality digital services and software solutions to our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

2. Refund Eligibility

You may request a refund under the following conditions:

  • The service was not delivered or activated within 24 hours of payment confirmation
  • The service does not function as described and our support team is unable to resolve the issue within 48 hours
  • Request made within 7 days of purchase
  • You were charged more than the agreed-upon amount due to a billing error
  • Duplicate payments were processed for the same service

3. Non-Refundable Cases

Refunds will not be provided in the following cases:

  • Request made after 7 days of purchase
  • The service has been fully delivered and used by the customer
  • Account terminated due to violation of our Terms and Conditions
  • Third-party network restrictions or limitations outside our control
  • The customer's own device or network configuration prevents normal usage
  • The request is made after the subscription period has ended

4. How to Request a Refund

To request a refund:

  1. Contact our support team via the dashboard or WhatsApp at +94 77 617 7321
  2. Provide your payment reference number and registered email address
  3. Explain the reason for the refund request
  4. Our team will review your request within 2-3 business days

5. Refund Process

Once approved, refunds will be processed as follows:

  • Card Payments: Refunded to the original payment method within 5-10 business days
  • Bank Transfers: Refunded to the provided bank account within 3-5 business days

Processing time may vary depending on your bank or card issuer.

6. Subscription Cancellation

You may cancel your subscription at any time. Upon cancellation:

  • Your service will remain active until the end of the current billing period
  • No further charges will be made
  • You will retain access to any remaining service allowance

7. Partial Refunds & Service Credits

In certain cases, instead of a full refund, we may offer a partial refund or service credits based on the unused portion of the service. Partial refunds are calculated on a pro-rata basis. Service credits may include:

  • Extended subscription period
  • Upgraded plan features
  • Additional service allowance

8. Disputes

If you are not satisfied with our refund decision, please contact us to discuss your concerns. We are committed to resolving all disputes fairly and promptly.

9. Contact Us

For refund requests or questions about this policy:

  • WhatsApp: +94 77 617 7321 or +94 76 855 7979
  • Website: nextgen.pasanjith.dev/contact
  • Business: NextGen Web Solutions